Privacy Policy
Effective Date: [18-10-2024]
Eden Experience Taxi & Transfers (referred to as “we,” “our,” or “us”) is committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy outlines how we collect, use, and protect your information when you use our services, visit our website, or communicate with us.
By using our services, you agree to the terms outlined in this Privacy Policy.
1. Information We Collect
We may collect and process the following information about you:
- Personal Information: Name, email address, phone number, and other contact details you provide when booking our services or contacting us.
- Booking Information: Details of the rides or services you book, including pick-up and drop-off locations, dates, and any other relevant information.
- Payment Information: We may collect payment details for the purpose of processing transactions. However, payment information is handled securely and not stored by us directly.
- Technical Data: Information about your device, browser, and interaction with our website (such as IP address, browser type, and cookies) to improve the functionality of our website.
2. How We Use Your Information
We use the personal data we collect for the following purposes:
- To Provide Taxi Services: To process and manage your bookings, communicate with you about your ride, and offer relevant customer support.
- To Improve Our Services: To enhance your experience by improving our website, services, and communication.
- To Process Payments: For the purposes of billing and payment for the services you use.
- Marketing: With your consent, we may use your contact information to send you promotional offers, updates about our services, and other marketing content. You can opt out of these communications at any time.
3. Sharing Your Information
We do not sell, trade, or rent your personal information to third parties. However, we may share your information in the following circumstances:
- Service Providers: We may share information with third-party service providers (such as payment processors or IT service providers) who assist us in delivering our services. These parties are bound by confidentiality obligations and can only use your data for specific tasks on our behalf.
- Legal Requirements: We may disclose your information when required by law or to protect the rights, property, or safety of Eden Experience Taxi & Transfers, our clients, or others.
4. Data Retention
We retain your personal information for as long as it is necessary to provide our services to you and to comply with legal obligations. When we no longer need your data, we will securely delete or anonymize it.
5. Security
We take the security of your personal data seriously and have implemented measures to protect it from unauthorized access, disclosure, or misuse. However, no data transmission over the internet or storage system can be guaranteed to be 100% secure. If you believe your data has been compromised, please contact us immediately.
6. Your Rights
You have certain rights concerning your personal data, including:
- Access: The right to request access to the personal information we hold about you.
- Correction: The right to correct any inaccurate or incomplete personal data.
- Deletion: The right to request the deletion of your personal data, subject to certain legal obligations.
- Restriction: The right to restrict the processing of your data in certain circumstances.
- Objection: The right to object to our processing of your personal data for direct marketing purposes.
To exercise any of these rights, please contact us at book@edentaxi.hr.
7. Cookies
Our website may use cookies to improve your browsing experience. Cookies are small files placed on your device that help us remember your preferences, analyze website traffic, and improve functionality. You can adjust your browser settings to refuse cookies, but this may affect your ability to use certain features of our website.
8. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and where appropriate, we will notify you by email. Please review this Privacy Policy regularly to stay informed of any updates.
9. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, please contact us at:
Eden Experience Taxi & Transfers
Email: book@edentaxi.hr
Phone: +385 91 587 5183
We are committed to resolving any concerns about your privacy and personal data.